Returns and Exchanges:
Return Conditions:
Return Process:
Please note: We cannot accept returns after 30 days from the purchase date.
Exclusion of Liquidation Pricing Items: Any item marked with "LIQUIDATION PRICING" in the name is being sold at a heavy discount and is non-returnable.
Exclusion of Software: Software returns will be accepted for refund only if the product is unopened. Defective software may be returned for exchange of the same product only. Non-defective software that has been opened will not be accepted for return. Digital Codes are not returnable.
Exclusion of Charts and Dated Materials: Due to their time sensitive nature, FAA charts cannot be returned.
Exclusion for Flight Simulation Hardware: Non-defective Flight Simulator Hardware which have been opened are subject to a partial refund of no more than 75% of the sale price.
Exclusion for Shirts: Pilot shirts that are not returned in their original folded, packaged, tagged condition will be subject to a minimum $5.00 restocking fee. Shirts that have been washed or worn are not returnable.
Exclusion for Radio Control: Radio Control Airplanes are not returnable once the box is opened. Any warranty claims must be made directly with the manufacturer.
Exclusion for Cockpit Posters : Cockpit posters are printed to order. Cockpit posters are not returnable under any circumstances.
Exclusion for Custom Items: Any item that has been customzied or custom made (Plaques, Signs, Etc) is not returnable.
All claims for damage, errors, or shortages of the merchandise delivered must be made within 48 hours from delivery of the merchandise.